MiWay Insurance Limited
General Manager: Sales Operations
MiWay Insurance Limited •
Job description
Who are we?
MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. Category winners of the Mail & Guardian Top Companies Reputation Awards in 2014, as well as the Deloitte Best Company to Work For Survey 2011 and 2012 – were are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Job Description
The Sales Operations General Manager will be responsible for the design, implementation and management of the sales support call centre. The General Manager will also need to ensure alignment with business strategy and driving sales growth through strategic planning, process improvement and analysis of the sales data.
Minimum Qualifications Required
• Grade 12/Standard 10/NQF 4
• Relevant qualification/certification
• RE05
Minimum Experience Required
• Minimum 8 years’ management experience in Insurance (Project Management/services)
• Minimum 5 years’ sales experience
• Minimum 3 years’ experience with commission payments and regulations of such
Essential Requirements
• Strong mentoring, coaching experience to a team with diverse levels of expertise
• Team player who can multitask
• Management skills; ability to influence and engage direct and indirect reports and peers
• Self-reliant, good problem solver, results oriented
• Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and administration initiatives.
• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management and staff
• Leadership
• Results Driven
• Financial Management
• Overseeing recruitment in the Sales environment
• Creating and managing automation tools to increase sales process efficiency
• Developing and implementing sales process for sales teams, specialists, and other representatives
Knowledge And Skills
Driving sales and profitability
Manage partnerships and communication
Strategic and Operational Call Centre control and reporting
Budgeting, expense management and audits
Management of employees
Personal Attributes
Builds effective teams – Contributing through others
Decision quality – Contributing through others
Directs work – Contributing through others
Business insight – Contributing through others
Core Competencies
Cultivates innovation – Contributing through others
Customer focus – Contributing through others
Drives results – Contributing through others
Collaborates – Contributing through others
Being resilient – Contributing through others
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 28 March 2025
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
