Closing Date
2024/07/16
Reference Number
CLO240704-3
Job TitleLearner: CSCJob TypeLearnershipDepartmentCustomer Service CentreNumber of Positions25Location – Town / CityRoodepoortLocation – ProvinceGautengLocation – CountrySouth AfricaRequired Education LevelGrade 12 | National CertificateJob CategoryCustomer ServiceJob Advert Summary
Clover is calling new talent to be part of the Call Centre Learnership. The successful applicants will spend the duration of the learnership at Clover’s Call Centre offices based in Constantia Park (Roodepoort) and they will also attend classes as prescribed. At the end of the learnership, individuals will have achieved the NQF qualification and gained experience in a world class Call Centre.
Applicants from the West Rand surrounding areas – advantageous.
Persons with a disability are encouraged to apply.
Requirements
Grade 12 or equivalent NQF4
Grade 12 / Matric completed in the past 5 years (2019 – 2023)
Average of 60% for English and Maths or Maths Literacy
Computer literacy (Advanced)
Currently unemployed.
Applicants must not have participated in a Learnership before.
Competencies
Proactive and action orientated
Acts with honesty and consistency
Maintains high standards
Interpersonal effectiveness
Commitment and motivation
Collaborate with others to achieve a common objective
Customer orientated
Communicates effectively
Ability to apply numerical principles
Duties and Responsibilities
Provide a high level customer service
Handle all inbound and outbound interactions.
Resolve queries and complaints via the relevant stakeholders.
Capture and confirm customer orders
Capture orders accurately and on time according to the daily call list.
Inform customers of account on hold.
Confirm customer orders as per standard operations procedures.
Inform relevant stakeholders of issues pertaining to their orders.
Sell Clover and Principal products as per customer ranging
Offer new or additional products (describe features and special offers).
Promote teamwork and cooperation
Assist team members to obtain team results.
Share the responsibility to get the job done.
Support team values.
Participate in team meetings.
Take responsibility for visual management of information
