Hospitality and Outdoor – New Vacancy – Receptionist – Private game reserve – Hoedspruit,Limpopo
Requirements:
• Matric / NQF4
• Receptionist experience in 4-5* lodges essential
• Must have effective communication skills in English (Verbal and written)
• Must be able to prioritize and manage tasks independently.
• Needs to be Computer literate in MS Office suite.
• Must be Presentable, friendly, and outgoing personality.
• Excellent Office and Guest Relation abilities
• Strong customer service orientation with excellent people skills.
• Professional and well groomed
Duties and responsibilities:
• Check-in of guests: ensuring that this integral step in the guest experience is smooth and adheres to the lodge standards.
• Check-out of guests: ensuring that we leave a lasting positive impression on guests and continue the service standard right until the last moment when they leave
• Contacting guests x nr of days before they arrive, if necessary, and obtain important information such as dietary requirements, bed setups, special occasions etc.
• Daily update of the day sheet during the day, if necessary, with updated F&B or room information
• Retrieving all the necessary information from Opera to complete the day sheet for the next day
• Check and respond to all emails pertaining to reception enquiries, and forward enquiries relating to other departments to the relevant HOD
• Review reservations, and escalate any issues raised
• Complete courtesy calls
• Complete daily checklists
Package on offer:
• Salary is depending on experience
• Live in
To apply: stephanie@hospitalityandoutdoor.co.za